Nobody like to have to lower their price, but if you want the job and the customer says “Sharpen Your Pencil” if you want the job that’s what you do. I’ve always figured it’s better to be on the inside looking out, than to be on the outside looking in. When you’re the one with the contract, at least there is some money coming in and there is hope that income can be increased through extra projects and that over time, things will improve and previous service levels can be restored.
The Good News
Looking at it from a positive point of view, at least the customer didn’t cancel the account or simply award the work to someone else. You were given an opportunity to take a second shot at the account. Both of which are good news. Count your blessings, get over it and move on. (more…)