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About Us

Cleaning Business Magazine is published by Cleaning Consultant Services, Inc.

In 1973, Bill Griffin started Cleaning Consultant Services, Inc. to market his first book, a technical training manual for professional cleaners titled Comprehensive Custodian Training Manual (CCTM). Since then, he has written numerous books, including ‘How to Start and Operate a Successful Service Business’, which is a 300-plus page manual that provides practical advice and information on such management subjects as marketing, supervision, employee training, bidding, and information regarding how to start over 20 different service businesses with limited capital. He has experience in the cleaning industry as a cleaner, consultant, trainer, expert witness, and is certified as a Registered Executive Housekeeper (REH) by the International Executive Housekeepers Association (

Mr. Griffin has been a regular contributor to Cleaning & Maintenance Management, Cleanfax, and other industry publications, and is a Master Trainer for the Cleaning Management Institute’s “Custodial Technician” and “Train the Trainer” programs ( He is certified by the Institute of Inspection, Cleaning and Restoration Certification ( as a Master Cleaner, and is an active inspector of carpet, wood, and hard-surface-flooring. In addition, he is an approved IICRC instructor and teaches courses on carpet cleaning (CCT & CMT), stone maintenance (SMT) and hard floor care (FCT). He has extensive experience as a consultant, expert witness, speaker and seminar leader to government agencies, manufacturers, associations, and private businesses of all types and sizes throughout the world. He is an Assessor, Consultant and Instructor for the International Sanitary Supply Association (ISSA),) as well as for the Cleaning Industry Management Standard (CIMS) and Green Building (GB) Certification Program. Also, he is a Certified Trainer for ISSA’s Cleaning Industry Training Standard (CITS) (

Cleaning Consultant Services, Inc. has grown over the last 30 years. We now publish over 100 books on subjects such as hard floor care and carpet maintenance, window washing, custodial training, self-employment, and several other areas related to the cleaning industry. Here is a partial list of our titles: Everything You Need to Know to Start a House Cleaning Service (EV); How to Sell and Price Contract Cleaning (HTSP); and the Comprehensive Custodial Training Manual (CCTM). In addition, Cleaning Consultants publishes Cleaning Business Magazine, which is targeted at small and medium-sized cleaning businesses.

While publishing is a large part of what we do, it is not the only thing. Cleaning Consultant Services, Inc. is also a full-service consulting firm. Mr. Griffin has over thirty years of experience providing consulting services to such companies as Boeing, Microsoft, South Seattle Community College, Evergreen Hospital Medical Center, University of Washington Hospital, and other facilities of all types and sizes. His advice and services has saved large companies thousands of dollars on their cleaning and maintenance departments, and has helped launch many new small cleaning businesses. Cleaning Consultants also offers its consulting services to businesses in the form of phone consultations. For a small fee, anyone can speak with Mr. Griffin and ask about a wide range of topics related to the cleaning industry, as well as how to operate a successful business.

Although there are many different services and products that we provide, Cleaning Consultants’ focus is on information. We spend our time collecting, editing, writing and distributing information about the cleaning industry and provide three websites–, and–filled with information for those interested in the cleaning industry.

  • is the website in which all of our books, videos, reports and other publications are sold. We are working to make this site the main information resource for the cleaning industry. If you are looking for information, books, reports, software, videos, or audio on any type of cleaning or small business opportunity, is where you will find it. If we don’t have it, we can find it. Let us know how we can help you.
  • has information on seminars, consulting, presentations and everything you could ever want to know about Mr. Griffin. It is a resource-rich site with plenty of free information, items and links.
  • features our quarterly publication, along with archives for the articles that Mr. Griffin has written for a variety of trade publications.
  • is a directory with a wealth of information about the cleaning industry and products associated with the cleaning industry.

For more information, Mr. Griffin can be reached at 206-849-0179, via email at, or please visit one of the websites listed above.